EUROPALMS

FREQUENTLY ASKED QUESTIONS

1. Can we visit you?

• Yes, you can visit us, but best to call or send an email to me!
  
  

2. Have you got a minimum order for live palms or other plants?

• Yes, we have a minimum order from 20 € for palms and other plants
  
  

3. Why don't you send seeds and plants out when it's freezing?

• I don't send them out when it's freezing hard to avoid damage.
  
  

4. I ordered online  but I was not asked to put my credit card details in?

• Correct , when we receive your mail you get a link from us within 24 h to pay with Paypal
  
  

5. What is Paypal?

• Paypal is a convenient, easy-to-use, and secure way for individuals and businesses to send and receive money online.

• This company has the best security center for online payments!
  
  

6. Do you keep our credit card details save?

• I use Paypal, I never see any information from your credit card, I get only a mail when payment is done.
  
  

7. Can you ship to the USA ?

• Yes, we ship to the USA.
  
  

8. Do I need a Phytosanitary Certificate to get my seeds to the USA?

• For small packets you will not need a phytosanitary certificate.

• Wholesale needs a phytosanitary certificate.
  
  

9. Do I need a Phytosanitary Certificate to get my seeds to a country inside Europe?

• No you don't need a phytosanitary certificate inside Europe.
  
  

10. How you ship the seedlings?

• Mostly we ship bare rooted, but in trays or pots is also possible.

• Bare rooted is with no pots and with soil shaken off roots.

• Seedlings roots are put inside a plastic bag with a bit off soil left that keeps the roots healthy and humid.